Terms of Service

These terms and conditions form the basis on which you can use our website, place any orders and contact us. Please read them carefully as they contain important information and form the legal agreement between both parties.

Contractual Arrangements

Payment for the goods ordered represents an offer on your part to purchase the goods at the prices stated on our website, which will only officially be accepted by us when the goods are processed and dispatched. Only at this point is a legally binding contract created between us.

Order Acknowledgement

To enable us to process your order, you will need to submit your e-mail address. Upon receipt of your order, we will notify you by e-mail as soon as possible to confirm receipt of your order and confirm order-specific details. To avoid any ambiguity, this correspondence does not constitute or represent a contract between us.

Website Content

While we will always do our utmost to ensure the accuracy of the information on this site, we do not offer any warranty or guarantee as to the completeness or accuracy of any material/information on this website. The website and the Content within it are provided “as is” without any warranties of any kind unless specifically stated.

We do not accept liability for any loss (direct, indirect or consequential) which may arise from the use of the information contained within this website or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

We will always endeavour to ensure that the website is free from viruses and defects. However, we cannot guarantee that your use of this website or any links to 3rd party websites accessible through this website will not cause damage to your computer. It is your responsibility to ensure that the right hardware and software is available to use the website without risk, including the use of any anti-virus software. Except in the case of significant negligence on our part, we will not be liable to any individual, business or entity for any loss or damage which may arise as a result of using this website.

Availability

All orders are subject to order acceptance and product availability. In the unlikely event that the goods ordered are not available from stock, we will contact you within 72 hours by e-mail or phone (where details are provided). In which case you will have the option to swap products, wait until the item is available from stock or to cancel your existing order free of charge.

Cancellations and Returns

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to provide any reason for cancelling your contract nor will you have to pay any penalty if done so within 14 days of receiving your goods.

Should you wish to cancel your order, you can do so by emailing direct or by using the contact us form found on the contact us page on this website

Please note that you cannot cancel your order if the goods you have ordered have been opened, used or damaged in any way.

If returned products are found to be damaged in any way, we reserve the rights to deduct the cost of the damage from any refunds.

Cancellation by GreenBums

We reserve the right not to process your order where we hold insufficient stock to deliver the goods you have ordered; in the unlikely case that this occurs a full refund will be offered.

We reserve the right not to process your order where do not deliver to your chosen area or there are unforeseen circumstances that prevent us from doing so.

We reserve the right not to process your order where any of the goods you ordered were incorrectly listed at the wrong price due to a typographical error by ourselves or incorrect pricing information received from our suppliers.

Questions and Complaints

If you have any questions or complaints, please contact us. You can do so via hello@greenbums.co.uk

Our Legal Duties

We are under a legal duty to supply products and services in line with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

If you wish to exercise your legal rights you are free to do so, nothing in these terms and conditions is intended to limit any standard legal rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.

Please note that we reserve the right to change these terms and conditions from time to time and it is your responsibility to review them before purchase from or use of this website

Law, Jurisdiction and Language

This website, usage of this website and any contracts resulting from the use of this website are governed by and deemed to be agreed in accordance with English law. The users of this website and any resultant contracts agree to submit to the exclusive jurisdiction of the courts of England and Wales and that all contracts are concluded in English law.